Picture 1 of 1
Picture 1 of 1
TOTAL RESPONSIBILITY MANAGEMENT: THE MANUAL By Sandra Waddock & Charles Bodwell
~ MINT Condition! Quick & Free Delivery in 2-14 days ~
US $32.95
Condition:
“Book is in Like New / near Mint Condition. Will include dust jacket if it originally came with ”... Read moreabout condition
Shipping:
Located in: US, United States
Delivery:
Estimated between Thu, Jun 6 and Sat, Jun 8 to 43230
Returns:
Payments:
Special financing available. See terms and apply now- for PayPal Credit, opens in a new window or tab
Earn up to 5x points when you use your eBay Mastercard®. Learn moreabout earning points with eBay Mastercard
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:226098711513
Item specifics
- Condition
- Like New
- Seller Notes
- ISBN-10
- 1874719985
- Book Title
- Total Responsibility Management: The Manual
- ISBN
- 9781874719984
- Publication Year
- 2007
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Total Responsibility Management : the Manual
- Item Height
- 0.7in
- Item Length
- 8.4in
- Publisher
- Routledge
- Item Width
- 6.1in
- Item Weight
- 12.8 Oz
- Number of Pages
- 192 Pages
About this product
Product Information
Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a given in modern companies - a competitive imperative. Yet it was not always so. Back when the quality movement was getting started, few managers really understood either the importance of quality to customers or how to manage for quality. Much the same could be said today about managing responsibility. Why and how should responsibility be managed? What is responsibility management? Total Responsibility Management answers these questions while at the same time providing a systemic framework for managing a company's responsibilities to stakeholders and the natural environment that can be applied in a wide range of contexts. This framework uses managerial familiarity with quality management to illustrate the drivers for responsibility management. Companies know that product or service quality affects their customer relationships and the trust customers have in the company's products and services. So, too, a company's management of its responsibilities to other constituencies affects its relationships with those other stakeholders and the natural environment. But why bother? The answer is quite simple. Never has it been easier for employees, reporters, activists, investors, community members, the media and other critical observers to find fault with companies and their subsidiaries. A problem identified, even in a remote region or within a remote supplier, can instantaneously be transmitted around the world at the click of a mouse. Ask footwear, toy, clothing and other highly visible branded companies what their recent experience with corporate critics has been and they will tell you about the need to manage their stakeholder responsibilities (human rights, labour relations, environmental, integrity-related) or face significant consequences in the limelight of public opinion. Managers will discover that whether they do it consciously or not, they are already managing responsibility, just as companies were already managing quality when the quality movement hit. This manual makes the process of managing responsibilities to and relationships with stakeholders and nature explicit. Making the process explicit is important because too few of today's decisions-makers yet understand how they are managing stakeholder responsibilities as well as they understand how to manage quality. Managing responsibilities goes well beyond traditional 'do good' or discretionary activities associated with philanthropy and volunteerism, which are frequently termed 'corporate social responsibility'. In its broadest sense, responsibility management means taking corporate citizenship seriously as a core part of the way the company develops and implements its business model. The specifics of responsibility management are unique to each company, its industry, its products and its stakeholders, yet, as this manual illustrates, a general approach to managing responsibility is feasible - indeed, is increasingly necessary. Based on work undertaken by Boston College and the International Labour Office, Total Responsibility Management is the first CSR manual. Its original case studies add value to a range of tools and exercises that will make it required reading for all managers in need of a practical guide to managing responsibility and to students and researchers looking for an overarching framework to contextualise the changing responsibilities of global business.
Product Identifiers
Publisher
Routledge
ISBN-10
1874719985
ISBN-13
9781874719984
eBay Product ID (ePID)
59060319
Product Key Features
Publication Name
Total Responsibility Management : the Manual
Format
Hardcover
Language
English
Publication Year
2007
Type
Textbook
Number of Pages
192 Pages
Dimensions
Item Length
8.4in
Item Height
0.7in
Item Width
6.1in
Item Weight
12.8 Oz
Additional Product Features
Lc Classification Number
Hd60
Reviews
"This compact book (180 pages) contains all one needs to know about getting a company up to speed on being a socially responsible operation. My OED defines a manual as "a small book for handy use; a concise treatise; a book of instructions for learning a subject" -- precisely what you will find here. It's tailor-made for today's corporate executive who seeks a practical way to instill CSR throughout the firm. A perfect item for any executive education program promoting social responsibility and sustainability.", This compact book (180 pages) contains all one needs to know about getting a company up to speed on being a socially responsible operation. My OED defines a manual as 'a small book for handy use; a concise treatise; a book of instructions for learning a subject' ' precisely what you will find here. It's tailor-made for today's corporate executive who seeks a practical way to instill CSR throughout the firm. A perfect item for any executive education program promoting social responsibility and sustainability., "This compact book (180 pages) contains all one needs to know about getting a company up to speed on being a socially responsible operation. My OED defines a manual as "a small book for handy use; a concise treatise; a book of instructions for learning a subject" - precisely what you will find here. It's tailor-made for today's corporate executive who seeks a practical way to instill CSR throughout the firm. A perfect item for any executive education program promoting social responsibility and sustainability."
Table of Content
1. What is responsibility management? And why bother? 2. The business case for responsibility management: the new business imperative 3. Building integrity and sustainability systemically 4. Inspiration: vision setting and commitment processes 5. Integration 6. Improvement and innovation systems 7. Indicators 8. Getting started: change management and the complexity of being "glocal"
Copyright Date
2007
Target Audience
College Audience
Topic
Business Ethics, General, Quality Control
Dewey Decimal
658.408
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:226098711513
Shipping and handling
Item location:
US, United States
Ships to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe
Excludes:
APO/FPO, Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, US Protectorates, Ukraine, Venezuela
| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free shipping | United States | Economy Shipping | Estimated between Thu, Jun 6 and Sat, Jun 8 to 43230 |
| Handling time |
|---|
| Will usually ship within 3 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| After receiving the item, contact seller within | Refund will be given as | Return shipping |
|---|---|---|
| 30 days | Money Back | Seller pays for return shipping |
Refer to eBay Return policyopens in a new tab or window for more details. You are covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
Payment details
Payment methods
Popular categories from this store
Seller feedback (263,716)
z***y (587)- Feedback left by buyer.
Past month
Verified purchase
Fantastic seller to deal with. Kept me informed and were super helpful and friendly. Provided tracking information so I could see where my order was and when to expect delivery. Considering that it had to come from the States, it arrived here in the UK very quickly. Very well packaged and exactly as described, I’m delighted with my dvd. Thank you so very much for your 5* service 😊
2***h (3426)- Feedback left by buyer.
Past month
Verified purchase
Thank you. As mentioned condition, communication and customer FIRST service. REASONABLE Shipping COST and TIMELY Shipping. PROFESSIONALLY and SECURELY packaged. Thank you very kindly, I greatly appreciate it!
y***i (235)- Feedback left by buyer.
Past month
Verified purchase
Fabulous service - quick to ship; safely packaged; item as described; clear communication from seller. Hassle-free, trustworthy service from start to finish. Highly recommended. Many thanks!!
Product ratings and reviews
More to explore :
- Sandra Brown Audiobooks,
- Sandra Brown Audiobook Audiobooks,
- Fiction Books & Fiction Sandra Brown,
- Sandra Brown CD Audiobooks,
- Sandra Brown Audiobooks in English,
- Fiction Books & Sandra Boynton Fiction,
- Fiction Sandra Brown Hardcover Books,
- Sandra Boynton Board Fiction Books & Fiction,
- Management Textbooks,
- Fiction Fiction Books & Suspense Sandra Brown