Strategic Customer Service by John A. Goodman, Scott M. Broetzmann
GBP 20.00
ApproximatelyUS $25.46
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Located in: Oxford, Oxfordshire, United Kingdom
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Estimated between Thu, Jun 27 and Tue, Jul 16 to 43230
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eBay item number:364796210195
Item specifics
- Condition
- Book Title
- Strategic Customer Service
- ISBN
- 9780814439050
- Publication Year
- 2019
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- Item Height
- 236mm
- Publisher
- HarperCollins Focus
- Item Width
- 157mm
- Subject
- Marketing, Business
- Item Weight
- 439g
- Number of Pages
- 288 Pages
About this product
Product Information
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up...but never come back Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Transform customer service into a strategic function, and reap benefits far exceeding investments-often 10 to 20 times more. Strategic Customer Service is a data-packed roadmap that shows you how. This new edition of a landmark book distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to: Gather and analyze customer feedback Empower employees to fix problems Track your impact on revenue Generate sensational word of mouth Tap opportunities to cross-sell and up-sell And more Updated sections help you forge bonds via social media and online chat, attract and retain great employees, and leverage the latest technology. Why settle for passive service Make a business case for ramping up operations-and get the tools for making it pay off.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814439050
eBay Product ID (ePID)
16046599698
Product Key Features
Publication Name
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Format
Hardcover
Language
English
Subject
Marketing, Business
Publication Year
2019
Type
Textbook
Number of Pages
288 Pages
Dimensions
Item Height
236mm
Item Width
157mm
Item Weight
439g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 108277024
Seller assumes all responsibility for this listing.
eBay item number:364796210195
Shipping and handling
Item location:
Oxford, Oxfordshire, United Kingdom
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Excludes:
Afghanistan, Africa, Albania, Andorra, Asia, Belarus, Bosnia and Herzegovina, Central America and Caribbean, Denmark, Germany, Libya, Liechtenstein, Mexico, Middle East, Moldova, Montenegro, Nauru, Oceania, Russian Federation, Somalia, South America, Southeast Asia, Ukraine, Vatican City State, Yemen
| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| GBP 20.00 (approx US $25.46) | United States | Economy Shipping (Economy Int'l Postage) | Estimated between Thu, Jun 27 and Tue, Jul 16 to 43230 |
| Handling time |
|---|
| Will ship within 5 business days of receiving cleared payment. The seller has specified an extended handling time for this item. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| After receiving the item, contact seller within | Return shipping |
|---|---|
| 30 days | Buyer pays for return shipping |
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4***7 (9)- Feedback left by buyer.
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Got it for low price and loving it
_***1 (553)- Feedback left by buyer.
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Thank you so much. Beautiful book and i highly recommend this book to anyone who love's Hocus Pocus. I also highly recommend this seller absolutely fantastic and fast dispatch.
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Arrived very quickly and in great condition
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